What is a Dealership Management System (DMS)?

 

Dealership management system or ‘DMS’ is the name of the software used by Automotive, RV, and Powersports dealerships. This program is what dealers use for inventory management, sales management, deal structuring, CRM, and printing legal documents. Most popular DMS solutions today are also cloud based and come with mobile apps.

In the past, auto dealers needed to login to many different systems to run their business. On top of a traditional dealer management system platform, a dealer may log into as many as 5 other systems! One system to submit deals to lenders, another to manage their customer relationships, one to manage their website, and yet another for online marketing. On and on it goes! Some dealers are STILL using a patchwork of different DMS solutions to cover all the bases!

Not any more! With today’s technology a DMS can accomplish its actual purpose to help auto dealerships manage their whole business from a single place. Also, integrations help get data into a centralized hub of tools, resulting in better organization, efficiency, and ultimately more car deals. These new capabilities make all your data available in real-time, from any device.

 

See How DealerClick helps you run your dealership!

 

“You get a lead from your website and its sent to your automotive CRM in real-time. The lead is saved to your DMS. The system sends the new lead to one of your team members for them to work through the sales process. Pulling a credit report, looking through inventory, desking and printing the contracts will then all be done within the same system.”

Main Features of Dealership Management Systems

 

Features and capabilities can vary from system to system, but the core features should include inventory and customer management, deal structuring and contract printing. The more sophisticated DMS systems like DealerClick will also include integrated dealership websites and other online marketing tools which enable dealers to use their phone to manage their business on the go.

There are also specialized systems for Buy Here Pay Here, Rent to Own, and Leasing which we won’t get into today. 

 

  • Deal management is the most basic function of any DMS. It allows for structuring of the deal. Many tools are included to make sure that the deal is structured so you make the most profit. Including comparison tools and data collection.

 

  • Vehicle management tools help keep track of inventory. Managing current inventory and providing tools for auction research are standard features. Mobile apps are also a must for on-the-go inventory management.

 

  • CRM functions enable dealers to follow up with current customers and leads. Automate emails and invoices are the basics. Planning and delivering text and email campaigns are also standard features for any auto dealer CRM.

 

Overall, these are the standard features you find within a full featured dealer management system like DealerClick. Hopefully, we’ve been able to answer the question, ‘What is a Dealership Management System (DMS)?”  Thanks for reading and be sure to check out our links below to learn what DealerClick can do for your dealership.

 

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Here is a more comprehensive list of generally considered features of a great dealership management system:

 

Tracking vehicle inventory

Managing sales data (Desking, reporting)

Finance and insurance integrations

Printing contracts and forms

Dealership websites

Accounting

CRM